Frequently Asked Questions
Serna Services will continue to provide the same cleaning if the address is within our covered area of Greater London.
No. Our cleaners are experienced and fully vetted to allow you to leave them cleaning alone in your house.
Yes. Serna Services will always let you know in advance and arrange a temporary cleaner to cover when necessary.
You may be charged a different rate depending on your area.
Yes. The majority of our customers prefer their own products to be used. This system also helps to prevent any germs spreading from home to home.
Yes. This is absolutely at the discretion of our clients and we will do whatever is in your interest to keep you happy at all times.
We will offer cleaning on the following basis:Daily,Weekly,Monthly,One-off cleans,Beginning/End of Tenancy,Spring Clean
Yes. We are fully insured for employer’s liability (up to £10 million), public liability (up to £5 million) and product liability (up to £5 million).
Of Course, full references are available on request.
Yes. The hours/days are tailored to your needs. We will make every effort to supply you with a cleaner for the specified time.
We will take control of everything and will only send you an invoice once the project is completed.
We try to supply you with a suitable cleaner within 24 hours. Sometimes it may take a little longer depending on where you are and which days you require.
Yes. The cleaner will not perform any deep or specialized cleaning of any antiques, delicate or valuable items. Window cleaning must also be requested specifically.
Serna Services is fully insured for such occurrences. We will of course treat your home or office with the greatest amount of care to prevent any accidents from occurring. Should any damages occur whilst we are cleaning your home, we will replace or repair the item.
Yes. Providing you are happy with your cleaner and they are not on holiday. We will ensure that you have the cleaner of your choice continuously.
Yes. You can leave a set of keys with your cleaner, should you wish to do so. It is not necessary that you are in your property when the cleaner is working. 90% of our cleaners hold keys for our clients’ homes.
Yes. We require 3 hours minimum per cleaning visit to maintain a good cleaning standard.